Terms and Conditions
Last updated: 23 October 2026
1. About us
1.1 These terms apply to all services provided by The Aeon Aesthetics Ltd (company number 15942480), 12 Bath Road, First Floor, Hounslow TW3 3EB ("we", "us"). Email: info@theaeonaesthetics.com. Phone: 07442 727878.
1.2 By booking a service, you agree to these terms, our Refunds and Cancellations Policy and our Privacy Policy.
2. Bookings and deposits
2.1 Appointments can be booked online, by phone or by WhatsApp.
2.2 A deposit is taken when you book online: £10 for piercings, and £50 for permanent makeup (PMU) treatments, PMU consultations and SQT treatments. The deposit is taken off the price of your treatment and the balance is paid at your appointment.
2.3 PMU patch tests are part of the £50 PMU consultation (£50 deposit). Piercing aftercare: Aftercare Check for clients pierced with us within the last 8 weeks free (no deposit); Aftercare Check for piercings done elsewhere £15; Aftercare Check after 8 weeks £10; Deep Cleaning £15; Cleaning + Jewellery Adjustment £15; Irritation Support Session £20; Premium Aftercare Session £25; Downsizing / Jewellery Change £10 plus jewellery. Paid aftercare services take a £10 deposit, never more than the price.
2.3 Please give at least 48 hours' notice to cancel or rearrange. Cancellations made less than 48 hours before your appointment, and missed appointments, carry a fee of 20% of the service price. Full details are in our Refunds and Cancellations Policy (/refunds-and-cancellations).
2.4 If you are more than 15 minutes late, we may need to shorten or rebook your appointment.
3. Consultations, patch tests and suitability
3.1 You must give us accurate, complete health information in our consultation form before treatment, and tell us about any changes.
3.2 Every PMU treatment needs a patch test at least 24 hours beforehand. The patch test is included in the £50 PMU consultation; there is no separate patch test booking or charge. We may refuse or postpone treatment if it is not safe or suitable for you.
3.3 For new PMU treatments, one follow-up session is included within 8 weeks of the first appointment. Cancelling the follow-up with less than 7 days' notice, or not attending, means the included follow-up is lost.
3.4 If you become pregnant between your first PMU session and your follow-up, the included follow-up lapses, and we will offer 20% off the full price when you restart within 24 months of your first treatment.
4. Age and identification
4.1 Piercings: under-18s can have ear, nose, lip, eyebrow and belly button piercings only, and a parent or legal guardian must stay for the whole appointment and sign the consent form. Ear lobes from 6 months, nostril from 12, eyebrow, belly button and lip from 14, and septum and ear cartilage from 16. Tongue, surface and dermal piercings are 18+. Nipple and genital piercings are strictly 18+, with no exceptions.
4.2 Clients aged 18 or over must show a passport or photocard driving licence (a provisional licence is fine). For under-18s, the parent or guardian must show their own passport or driving licence and the client's birth certificate or passport; legal guardians who aren't parents must also bring their guardianship papers. We keep a copy with the consent form for 6 years. If we can't verify age or consent, we can't go ahead.
4.3 PMU treatments are for clients aged 18 and over. SQT treatments are for clients aged 18 and over, except Hydration (Nourish & Hydrate), Anti-Acne and Anti-Pigmentation, which are available from age 12 with a parent or guardian present.
5. Prices and payment
5.1 Prices are shown on our website and booking pages and include VAT where applicable.
5.2 The balance is paid at your appointment, using the payment methods shown at checkout or in the studio. We do not charge a surcharge for paying by card.
6. Results and aftercare
6.1 Results and healing vary from person to person, and we can't guarantee a specific outcome or pigment retention.
6.2 You must follow the aftercare instructions we give you. We are not responsible for problems caused by not following them.
7. Gift vouchers
7.1 Gift vouchers are valid for 12 months from purchase and can't be exchanged for cash.
8. Feedback and complaints
8.1 We welcome feedback and reviews. If you are unhappy with your treatment, please contact us first on 07442 727878 or at info@theaeonaesthetics.com so we can try to put things right.
8.2 If we can't resolve a complaint together, you may use any dispute-resolution route available to you, including the courts. Nothing in these terms affects your statutory rights.
9. Liability
9.1 We provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.
9.2 We are not liable for losses that were not foreseeable or that result from you not following our advice or aftercare.
10. Photographs
10.1 We may take before-and-after photographs for your records. We will only use them for marketing with your separate, explicit consent, which you can withdraw at any time.
11. Law
11.1 These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings there.