Terms and Conditions
“The Aeon Aesthetics” is a trading name of “The Aeon Aesthetics Ltd”. The Aeon Aesthetics Ltd is the data controller in relation to any of your personal data obtained whilst using the services of “The Aeon Aesthetics Ltd”. These terms and conditions apply to any Client who purchases or plans to purchase services from The Aeon Aesthetics Ltd. No other terms and conditions referred to by the Client when booking a service with The Aeon Aesthetics Ltd shall apply, without the prior written agreement of The Aeon Aesthetics Ltd. For the avoidance of doubt, these terms shall apply from the time a service is booked/accepted by The Aeon Aesthetics Ltd. By accessing this service, the Client fully accepts to comply with the terms and provisions of this agreement. If you do not agree to the terms and provisions, do not use this service or any other offered by The Aeon Aesthetics Ltd. The Aeon Aesthetics Ltd are committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection. Rita Thakur would love to stay in contact with You to provide You with exclusive offers and extra information. Your data preferences can be updated at any time. These Terms and conditions were last updated for this website preview to reflect current online booking pricing and policies.
1. Parties
1.1 Throughout these Terms & Conditions “We”, “Us” and “Our” are all references to the provider of the Services; namely The Aeon Aesthetics Ltd trading as The Aeon Aesthetics.
1.2 Throughout these Terms & Conditions “You” or “Your” are references to the client contracting with Us under these Terms & Conditions.
2. Definitions
2.1 “Consent Form” means the prescribed written/electronic form recording the informed consent to Treatment required by Us and given by You before any Treatment commences.
2.2 “Deposit” means the deposit payable under Clause 3.1 to secure Your booking. For appointments booked through the Website this is ordinarily £20, applied toward the Price, except: (a) PMU patch test — no deposit; and (b) piercing checkup — £10 deposit (equal to the full fee). Deposits may be forfeited in accordance with these Terms.
2.3 “Follow Up Treatment” means, for Permanent Make Up listed as “New”, the complementary follow-up which is free of charge on the strict condition that it is booked at the time of Your Initial Treatment and is then undertaken within 84 days of Your Initial Treatment. A Follow Up Treatment is not included with 12 or 24 month retouch treatments or any other treatment unless stated otherwise on the Website.
2.4 “Guidance Sheets” mean the explanatory guidance and aftercare sheets relating to the Services which are provided by Us to You at consultation or Treatment.
2.5 “Initial Consultation” means a consultation with one of Our Technicians where Our Services are discussed with a view to You deciding if You would like to have any Treatment. PMU consultation fees (if charged) are as advertised on the Website.
2.6 “Permanent Make Up” means both the process and result of permanent implantation of coloured pigmentation into skin for cosmetic purposes (also referred to as PMU or micropigmentation).
2.7 “Price” means the current price (inclusive of VAT where applicable) of any Treatment as advertised on the Website on the date when You book an appointment and pay any required Deposit.
2.8 “Risks” means the risks inherent within the business of providing the Services including (but not to the exclusion of any others) the risk of allergic reaction; the risks of minor bruising, swelling, flaking, tenderness, dryness, infection and (where relevant) corneal abrasion following Treatment; piercing healing complications; and, for Permanent Make Up, the risk that healed colour will not precisely match the pigmentation colour chosen before Treatment.
2.9 “Services” mean those needle piercings, Permanent Make Up procedures, SQT bio-microneedling treatments and related services (either collectively or individually) identified from time to time on the Website.
2.10 “Technician” means the fully trained practitioner contracted to Us who conducts the Initial Consultation and/or the Treatment and/or the Follow Up Treatment.
2.11 “Treatment/Service” means the booked service performed for You, including piercings, Permanent Make Up, SQT and related appointments as applicable.
2.12 “Unsuitable Medical Condition” is any medical condition which makes any Treatment or Follow Up Treatment unsuitable for You whether or not such medical condition is expressly set out in the Consent Form.
2.13 “Website” means www.theaeonaesthetics.com.
3. Booking & Treatment Procedures
3.1 If You decide to utilise any of the Services You agree to book via the Website (or as otherwise agreed) and pay the Deposit where required. Appointments take place at Our studio at 12 Kestrel Avenue, Staines-upon-Thames TW18 4RU only (no mobile visits), by appointment between 12:00 and 19:00, seven days a week, subject to availability. For Permanent Make Up listed as “New”, You also agree to book any included Follow Up Treatment within 84 days of the Initial Treatment where applicable.
3.1.2 In the event that You become pregnant between Your first Permanent Make Up treatment and Your free of charge follow-up appointment, the free of charge follow-up is lost. You accept that You are not entitled to any refund either in full or part for that follow-up. We agree to recommence the treatment at full cost with a 20% discount applied after Your period of confinement. You agree to take this treatment within 24 months of the first treatment. The 20% discount is from the full Price at the time of the recommenced treatment.
3.2 We accept that You may need to change Your booking dates. On reasonable notice of not less than 48 hours before the date of Your Treatment and/or Follow Up Treatment, We will allow You, without charge, to re-book Your appointment, strictly conditional upon:
3.2.1 for Permanent Make Up Follow Up Treatments, the period between the Initial Treatment and the re-booked Follow Up Treatment still not exceeding 84 days where a free follow-up applies; and
3.2.2 the re-booked date not being greater than 6 months from the original booked date (unless We agree otherwise); and
3.2.3 Our right (at Our sole discretion) to refuse more than one re-booking request from You under this clause.
3.3 You accept that late cancellations and no-shows create a financial loss for Us, so accordingly You agree:
3.3.1 to forfeit Your Deposit if You cancel or reschedule with less than 48 hours’ notice, or if You fail to attend (no-show);
3.3.2 for Permanent Make Up, to forfeit Your entitlement to the cost of Follow Up Treatment being incorporated within the Price for a “New” treatment if You cancel Your Follow Up Treatment at any time in the 7 days preceding that Follow Up Treatment (and to pay an additional charge for any re-booked Follow Up Treatment as prescribed from time to time on the Website).
3.4 Whilst We will use Our best endeavours to run Our daily appointments on time, You accept that precise booking times may slip and You excuse and release Us from any liability for such slippage within any particular working day. If You arrive more than 15 minutes late, We may need to shorten or reschedule Your appointment; a shortened service due to lateness is non-refundable.
3.4.1 Whilst We will use Our best endeavours to ensure that bookings are not cancelled by Us, You acknowledge that this is sometimes unavoidable and You agree:
3.5 to release Us from any liability for any cancellation by Us which is notified to You more than 2 days before any date booked for Treatment or Follow Up Treatment;
3.5.1 to release Us from any liability when Your choice of Technician is unavailable but an alternative Technician is made available to You at the appointed time;
3.5.2 to the liability provisions at clause 6;
3.5.3 The Aeon Aesthetics Ltd shall not be liable for non-performance or delay of performance which is due to any cause beyond its reasonable control including (without limitation) inclement weather, fire, flood, industrial action, explosions, government regulations and orders.
3.6 Subject only to the earlier provisions of this clause, We agree to carry out the Treatment (and any included Follow Up Treatment) upon full payment by You of the Price.
3.7 You agree that We are under no obligation whatsoever to accept requests from You in the future for any further Treatment (and that We do not need to explain the reasons for any such refusal). You also agree that We are under no obligation whatsoever to accept requests for Services which We (in Our sole discretion) consider to be inappropriate or unsafe.
3.8 You agree that We are not liable for any of Your travel costs to or from our clinic on any occasion at whatever time.
3.9 Retouch appointments that are inclusive apply only to clients booking initial Permanent Make Up treatments listed as “New”, as stated on the Website. Clients booking as model appointments with any training school (demo or trainee model) are not entitled to free of charge retouch appointments. Where a free-of-charge retouch applies, it must strictly be taken within the stated period after the initial treatment and will be chargeable if booked beyond that period.
3.10 Some people can feel unwell after vaccination and this may last around 48 hours. Clients accept full responsibility in choosing the date of Treatment, and accept that Deposits may be forfeited if cancelled within the 48-hour cancellation window due to illness after vaccination, unless We agree otherwise.
3.10.1 If cancellations within the 48-hour window are due to Covid-19 infection, either a positive test or a doctor’s note must be provided as proof for Us to transfer the Deposit to a new appointment slot.
3.11 If You have not followed the correct pre-procedure requirements given (including any required PMU patch test) and this subsequently prevents the Treatment from taking place, then You will be liable to forfeit the Deposit and, where We reasonably require, to pay for the Treatment in full even though it will not go ahead.
3.12 A free PMU patch test is required before every Permanent Make Up procedure and must be booked as a separate appointment. The patch test must be completed at least 24 hours before the PMU procedure (or longer if We advise).
3.13 Under-18 clients must contact Us before booking piercings. Online self-booking is not available for minors until age and parental consent requirements are confirmed. Some Services are adults only.
4. Payment Terms
4.1 You agree to pay any required Deposit at the time of online booking. The remaining balance of the Price is due at Your appointment unless We agree otherwise in writing. (Gift vouchers and packages may have separate purchase terms as stated at checkout.)
4.2 We will accept payment of the Price for the Services via bank transfer and/or cash and/or debit card and/or (for a 3% surcharge) credit card (Visa and Mastercard only), but We will not accept cheques. Online Deposits are taken through the Website’s payment provider (Wix Bookings / its payment partners).
4.3 If payment of the Price is not made in accordance with the earlier provisions of this clause then We reserve the right to cancel the booking for Your Treatment without penalty and to retain the Deposit.
4.4 Subject to Our rights under Clause 4.3, You will be given credit for the Deposit when You pay the Price for the Services.
4.5 If for any reason You obtain the benefit of Our Services without paying the Price in accordance with Clause 4.1 then You agree to pay Us interest on the Price from the date of Your Treatment until payment at the rate of 5% above the Bank of England base rate (as varied from time to time) with such interest being compounded on a quarterly basis.
4.5.1 This action shall be without prejudice to any sums due and without any liability whatsoever to the Client or any Third Party.
4.6 Vouchers purchased are fully non-refundable from the moment of purchase but are redeemable against any treatment or product sold by The Aeon Aesthetics Ltd within 12 months of purchase. Vouchers cannot be exchanged for cash.
5. Risk
5.1 We agree to provide the Services through Our Technicians using the standard of care to be reasonably expected of a commercial provider of the Services. We also agree only to use materials and products sourced in Europe or the United States of America (and whether organic, inorganic, synthetic organic or synthetic inorganic) which, at the time of Your Treatment, comply fully with all applicable legal regulations within the United Kingdom and the European Union.
5.2 You accept and agree:
5.2.1 that Our Technicians are not qualified to give You any medical advice;
5.2.2 that Our Technicians are entitled to rely without further enquiry on the consent to Treatment given by You in the Consent Form;
5.2.3 that where You are an adult (over 18 years old) the decision to have Treatment has been made by You and You alone (minors require contact with Us and parental consent as applicable before piercing Services);
5.2.4 that for Permanent Make Up You will accept the result of Your Treatment and/or Follow Up Treatment without any legal recourse to Us on the understanding that You will pre-approve both the shape and colouring of the Permanent Make Up at the beginning of Your Treatment;
5.2.5 that You will read and follow the recommendations made within the Guidance Sheets and aftercare instructions;
5.2.6 that certain factors beyond Our control (including Your own specific skin characteristics) create Risks which You understand and for which You take full and sole responsibility;
5.2.7 that there are everyday risks of post-treatment infection (in and around the area of Treatment) which are beyond Our control and for which You take full and sole responsibility;
5.2.8 that You have decided (with appropriate advice from your General Practitioner to the extent appropriate) that You do not suffer from an Unsuitable Medical Condition; and
5.2.9 that to the extent (notwithstanding the terms of this clause and Your acceptance of the Risks) You wish to make a complaint which relates in any way (whether directly or indirectly) to Our provision of the Services, then You will make such complaints strictly in compliance with clause 8;
5.2.10 that in very rare cases, Permanent Make Up pigment will not hold at all due to skin type. You agree that although We will endeavour to work with best practice, We cannot be held responsible for low or no pigment uptake;
5.2.11 that some skins may not retain the “crispness” of pigmented hairstroke work and others (although rare) may not retain the hairstroke at all as it can blur over time.
5.3 The Aeon Aesthetics Ltd will comply with all relevant health and safety legislation and exercise reasonable care and skill in delivering Services to Clients.
6. Liability
6.1 If You breach any of these Terms & Conditions (save for clause 8.1.2 where such breach is addressed separately under clause 6.2) then Your maximum liability to Us will be any unpaid balance of the Price for Our Services together with any interest due under clause 4.5.
6.2 If You breach clause 8.1.2 and publish (or cause to be published) any defamatory statements about Us or any of Our Technicians to any third parties (whether through the use of social media or otherwise) then We reserve the right to claim damages against You in defamation proceedings before the Court for such sum as We are advised to claim by Our legal advisors.
6.3 Although The Aeon Aesthetics Ltd will exercise reasonable care and take reasonable precaution, the Client agrees to indemnify and hold harmless The Aeon Aesthetics Ltd from and against all claims made in respect of:
6.3.1 personal injury (including injury, illness or disease resulting in death) and/or loss of or damage to any property other than to the extent such loss, damage or injury is due to, or directly arises from, the negligence of The Aeon Aesthetics Ltd, its employees or contractors acting in the performance of their duties, or fraudulent misrepresentation by The Aeon Aesthetics Ltd.
6.4 If We breach these Terms & Conditions then Our maximum liability to You will be the Price (or any part of it) paid by You for the Services and it shall not extend further to any other consequential losses whatsoever which You have (or claim to have) suffered as a result of Our breach. Whether for breach of this agreement or in tort, The Aeon Aesthetics Ltd shall not be liable to the Client for any consequential or indirect loss.
7. Confidentiality
7.1 We agree to keep Your personal data strictly in accordance with applicable UK data protection law including the UK GDPR and the Data Protection Act 2018.
7.2 We are committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection.
7.3 Full information regarding how we use your data is set out in our Privacy policy.
7.4 Personal data is defined by the UK GDPR as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
7.5 Information collected will be used for providing and administering the Services, contacting You about Your appointments, and related legitimate business purposes. We like to maintain a relationship with our Clients so we will hold your data for as long as we feel there is a legitimate interest to both parties, or as required by law. You may request that we delete your data at any time, subject to legal retention requirements.
7.6 We may disclose your contact information to our business agents and service providers for the purposes above who may be located outside the UK/EU.
7.7 “The Aeon Aesthetics Ltd” is the data controller in relation to any of your personal data. If you have any queries regarding your data, please contact our Data Protection Officer at: dpo@theaeonaesthetics.com or write to: Data Protection Officer, The Aeon Aesthetics Ltd, 12 Kestrel Avenue, Staines-upon-Thames, Surrey TW18 4RU.
7.8 You agree to keep any dispute or complaints which arise between Us strictly confidential between ourselves and our respective legal advisors and any mediator appointed under clause 8.
8. Dispute Resolution
8.1 If You have any cause to complain about Us or any of Our Technicians and Your complaint in any way relates to Our provision of the Services then You agree in the first instance:
8.1.1 to put your complaint in writing to Rita Thakur using the info@theaeonaesthetics.com email address; and
8.1.2 not to publish (or cause the publication of) Your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.
8.2 We will investigate Your complaint and give our considered response to it within 21 days of Your complaint being received.
8.3 If You accept any settlement outcome offered by Us in Our written response to Your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).
8.4 If You are unhappy with our response to Your complaint then you must refer your complaint to the Centre for Effective Dispute Resolution (“CEDR”) for the appointment by CEDR of an independent mediator to seek resolution through mediation.
8.5 The cost of a mediation under clause 8.4 shall be borne equally by You and by Us.
8.6 Only if a formal mediation arranged by CEDR under clause 8.4 fails to resolve Your complaint can you take the opportunity to put Your complaint to a court (and in such a case the English Courts shall have exclusive jurisdiction to determine your complaint).
8.7 For the avoidance of any doubt, Your obligation at clause 8.1.2 shall be an ongoing obligation until (but not beyond) the delivery of a final judgment in open court on any legal claim which you commence in accordance with the provisions of this clause.
9. Miscellaneous
9.1 These Terms & Conditions shall survive any sale by Us of Our business for the benefit of Our business successor but otherwise they shall not be capable of assignment without the written consent of both parties.
9.2 Wherever within these Terms & Conditions reference is made to “notice” or “notification” then such notice must be given by You in writing to Us using the info@theaeonaesthetics.com email address and notices to You will be delivered via email to Your last known email address (or alternatively by post to Your last known postal address).
9.3 Our failure to insist in any one or more instances upon the strict performance of any of the provisions herein or to take advantage of any of Our rights hereunder shall not be construed as a waiver of any such provisions or the relinquishment of any such rights which shall continue to have full force and effect.
9.4 These Terms & Conditions are governed by the laws of England & Wales and, subject strictly to the provisions of clause 8 in relation to complaints made by You, the English Courts shall have exclusive jurisdiction to determine disputes arising hereunder.
See also Booking terms (plain-language summary), Refunds and cancellations and Privacy policy.