Refunds and Cancellations

1. Deposits
A deposit is taken when you book online to secure your appointment:
Piercings: £10
Permanent makeup (PMU) treatments: £50
SQT Bio Microneedling treatments: £50
PMU consultation: £50
Your deposit is taken off the price of your treatment, and the balance is paid at your appointment.

2. Cancelling or rearranging
Please give at least 48 hours' notice to cancel or rearrange your appointment.
48 hours or more before your appointment: there is no charge, and you can cancel or rearrange free of charge.
Less than 48 hours before your appointment, or a missed appointment: a fee of 20% of the service price applies. It is charged automatically by our booking system.

To cancel or rearrange, use the link in your confirmation email, or call or WhatsApp 07442 727878.

PMU touch-ups

Your first touch-up is free within 6–8 weeks once the area has healed. After that, a touch-up costs £75 for brows, £100 for lips and £50 for eyeliner. An annual touch-up within one year costs 75% of the original price. Neutralisation (colour correction) is charged per session as a fresh service until the result is achieved.

3. No-shows
If you miss your appointment without telling us, it is treated as a late cancellation and the 20% fee applies. We may ask clients who repeatedly miss appointments to pay in full when booking.

4. Late arrival
Please arrive on time. If you are more than 15 minutes late, we may need to shorten your treatment or rebook you. A shortened treatment is charged at the full price, and if we have to rebook you, this counts as a late cancellation.

5. If we cancel
If we need to cancel or move your appointment, we will tell you as soon as possible and offer you a new date or a full refund of your deposit, whichever you prefer.

6. Illness, pregnancy and medical reasons
If you are unwell, have an active cold sore (for lip treatments), a skin infection or a new medical condition, please tell us before your appointment. We would rather rebook you than treat you when it isn't safe.
If a doctor advises you to stop a course of treatment, we will refund the unused part of a package. We will need a letter from your doctor to confirm this. Sessions already used are charged at our standard single-session price, and the rest is refunded.
If you become pregnant between your first PMU session and your included follow-up, the free follow-up lapses. When you are ready to restart, we will give you 20% off the full price, within 24 months of your first treatment.

7. PMU patch tests and follow-ups
Every PMU treatment needs a patch test at least 24 hours beforehand. The patch test is part of your £50 PMU consultation (the full £50 is taken as a deposit when you book). If the patch test hasn't been done, or you have a reaction, we cannot go ahead.
For new PMU treatments, one follow-up (perfecting) session is included if it takes place within 8 weeks of your first appointment. If you cancel the follow-up with less than 7 days' notice, or don't attend, the included follow-up is lost and a new one is charged at our advertised price.
PMU results vary with skin type, and pigment retention can't be guaranteed. We don't give refunds because healed colour or retention differs from what was expected, but we will always discuss your concerns with you (see section 11).

8. Piercings, age and ID
The piercing price includes the jewellery and aftercare guidance. For hygiene reasons, we can't refund jewellery once it has been fitted.
Age rules (see our Piercings page): under-18s can have ear, nose, lip, eyebrow and belly button piercings only, and a parent or legal guardian must stay for the whole appointment and sign the consent form. Ear lobes from 6 months, nostril from 12, eyebrow, belly button and lip from 14, and septum and ear cartilage from 16. Tongue, surface and dermal piercings are 18+. Nipple and genital piercings are strictly 18+, with no exceptions. Permanent makeup is 18+ only.
If the required consent, parent or ID is not present, we can't go ahead and this counts as a late cancellation.

9. Treatments and packages
Once a treatment has been carried out, it can't be refunded.
Packages or courses can be refunded in full within 14 days of purchase if no session has been used. After a session has been used, unused sessions are only refunded for medical reasons (see section 6).

10. Gift vouchers
Gift vouchers are valid for 12 months, can't be exchanged for cash, and are non-refundable except where the law requires it.

11. Refunds and complaints
Refunds are paid back to the original payment method, normally within 14 days of being agreed. We do not charge card surcharges.
If you are unhappy with your treatment, please contact us on 07442 727878 or at info@theaeonaesthetics.com so we can see you and put it right where we can. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

12. Liability
Please follow the aftercare instructions we give you. We are not responsible for problems caused by not following aftercare or by changing or removing jewellery early. Nothing in this policy limits our liability for death or personal injury caused by our negligence, or for anything else that can't be limited by law.

Contact: The Aeon Aesthetics Ltd, 12 Bath Road, First Floor, Hounslow TW3 3EB · 07442 727878 · info@theaeonaesthetics.com